Frequently Asked Questions

Packaging & Shipping

How will my order be packaged?

As we are all about giving, your order will be packaged beautifully using sustainable and recyclable or compostable wrapping and packaging.

Gift Boxes
Each purchase from our Premade Gift Box or our Make It A Gift Box option will be packaged in our signature mailer box (if selected), with custom tissue paper, sealed with a custom recyclable/compostable sticker, greeting card (don't forget to leave a message if you'd like us to write on the card for you) and a postcard about the goodness included in the box. Please note, some books do not fit inside our signature mailer box (most of them do); in the event that you've chosen a book that is too big, it will be packed separately and safely in a sturdy book mailer.

Other products
All other purchases will be packaged in a plain sturdy mailer box (or book mailer), with our own tissue paper, sealed with a recyclable/compostable sticker, and with a postcard about the goodness included in the box. If it's a local delivery, it may be packaged in a gift bag. 

It's all recyclable or compostable!
Yep, all of it! Our tissue paper and paper stickers are acid-free, FSC certified, printed with soy based inks, and are compostable. Our signature mailer boxes are PEFC and FSC certified and are 100% recyclable, but we think they're so pretty you should reuse them (store your undies Konmari style or hide your choccie stash...better yet, show us how you reuse your mailer box @wearethegrounded). Our mailbags are home compostable, but they're also reuseable, so do that first! Any tape that may appear anywhere in your package is commercially compostable (yes, it looks like ordinary sticky tape, but it's anything but!). Our postcards are not only eco-friendly, they also help fund education for women and girls!

To keep your goodies safe we use a range of reusable, compostable, or recyclable packaging (including sustainably sourced wood wool, honeycomb paper 'bubble wrap', compostable /dissolvable packing peanuts, and other packaging that we reuse from our wholesale orders).

NB: where we can, we reuse packaging - so, if your package contains bubblewrap it's because we've reused not (not purchased it new!).

What is Make It A Gift Box?

Sending a gift? On each product page, we've put together a selection of complementary products, along with a gift box, and a greeting card. Just add to cart, add a message and we can send it direct to their door! You can add extra products into your cart to include in the gift box. You can also remove any products by clicking on the tick (this will also recalculate the price).

Please note, a small handful of products will not fit in one of our signature gift boxes (eg: larger books, and some homewares). These products will not have the Make It A Gift Box feature on their product page, but will still be packaged beautifully inside a larger box or book pack.

Can I choose non-fancy packaging?

Yup. Just leave a note at checkout that you don't require gift wrapping and we'll keep it plain and simple.

How will my order be shipped?

All orders are shipped via Australia Post (carbon neutral).

We offer FREE standard shipping for orders over $100.00 and flat rate $10 standard shipping for orders under $100.

If you choose Express, the cost will be calculated at checkout.

Please be mindful of current delays due to COVID-19, and order your gift with plenty of time. For information on current delays, please visit Australia Post.

Items are shipped from Phillip Island, Victoria.

Do you ship to New Zealand?

No, sorry! At this point in time, we only ship to Australian addresses.

Can I do local pick up?

Almost! Though we don't offer local pick up, if the delivery address is on Phillip Island or in San Remo in Victoria, we can hand deliver (be sure to select the correct option at check out).

Can I send directly to the gift receiver?

Of course. When checking out there'll be an option for 'Shipping Address' (them) and 'Billing Address' (you). There is also a place for your email (so you'll receive a receipt and shipping confirmation to track your order) and phone number (helpful for just in case I have any questions for you about your order).

Will there be an invoice in the box?

No way! We treat each and every box as a gift, so there's no chance of the recipient finding a sneaky little invoice inside. The only things in the box are the gifts, some packaging to keep it all secure and safe, and a card (if you've chosen one).

How will the recipient know it's from me?

Don't forget to leave your message for the recipient before checking out. If you want them to know who it's from, be sure to leave your name. You might also choose to send a sneaky gift (I love doing this!), in which case, don't leave your name in the message box. If you have any concerns, send us an email - or make it really clear when leaving your message.

Other FAQs

Do you do Corporate Gifts/Hampers?

Yes! We think providing your staff and clients with an ethically sourced gift box/hamper is an awesome way to show that you care about them and about the wider community. Please contact us to discuss your needs.

Can I request a custom box?

Absolutely! If you need some help putting the perfect gift together, or have any further questions, contact us and we'll help you out.

Will the chocolate ship okay when it’s really hot?

Maybe. For the gift boxes that contain chocolate, if you are sending somewhere particularly hot, we have a few suggestions:

  • Choose Express. Yep, it costs a little more, but might be worth it in the end to ensure the gift spends less time on the road.
  • Purchase early in the week. This should avoid your gift spending the weekend in a hot warehouse or back of a truck.
  • Cross your fingers. Generally speaking, chocolate should arrive in the same condition as when it was sent unless temperatures are above 28-30 degrees.
  • If you’re really concerned, choose a box without chocolate!
  • A friendly FYI: we cannot replace chocolate if it gets exposed to extreme heat, as this is beyond our control. The good news is, even if it looks a little funky, it should still be delicious!

I have a really amazing product, can you include it in your range?

Well, aren't you clever! We'd love for you to send us a message, so we can chat to see if it's a good fit for us.